Strides in Development of Medical Education

Document Type : Original Article


1 Ph.D. in Epidemiology and Biostatistics, Professor, Research Center for Modeling in Health, Institute for Futures Studies in Health, Kerman University of Medical Sciences, Kerman, Iran

2 MSc in Critical Care Nursing, School of Nursing & Midwifery, Qazvin University of Medical Science, Qazvin, Iran

3 M.Sc. in Epidemiology, School of Public Health, Kerman University of Medical Sciences, Kerman, Iran


  Background & Objective: Higher education and postgraduate programs characterize one of the key components of human development in any country The present study was carried out at Kerman University of Medical Sciences Iran with the aim of investigating MSc and PhD students level of satisfaction with their present situation and their view of the amount of attention and effort the university authorities exercise to meet the students expectations   Methods: The target population of the present descriptive analytical study consisted of 135 postgraduate students of Kerman University of Medical Sciences Data were gathered using the Student Satisfaction Inventory (SSI) This inventory evaluates the students satisfaction with services provided by supervisors and educational educational assistance campus facilities studentcentered and general services   Results: In total 422% of students (41% male and 432% female) were satisfied with the services The maximum level of satisfaction of students was with services provided by supervisors and the lowest level was with campus facilities On the other hand 383% of students (36% male and 419% female) were satisfied with the amount of attention from the university authorities to the services In their view maximum attention was given to the services provided by supervisors and the minimum was given to campus facilities   Conclusion: In conclusion students level of satisfaction with their current situation and the level of effort made by authorities to meet their needs were rated low In view of the growing increase in admittance of students into higher education and to promote the quality of this sector university authorities should pay more heed to meeting the needs of postgraduate students who play a significant role in building the countrys future


  1. Siadat S, Shams B, Homaie R, Gharibi L. Satisfaction of Students and Faculty Members of Graduate Studies From Educational Services Management at Isfahan University of Medical Sciences. Iran J Med Educ. 2005;5(2):93-100. [In Persian]
  2. Mansurian MR. Total Quality Management of student and educational services of Gonabad madical university and its coincidence with the student's satisfaction Horizon of Knowledge. [cited 2004 Mar 8]. Available from: [In Persian]
  3. Khalaj AR, Jafariyan N, Heydari AA. Hamadan University of Medical Sciences Students' Attitudes towards factors associated with academic study in 1999. Sci J Hamadan Univ Med Sci. 2001;7(4):30-5. [In Persian]
  4. Ten Eyck RP, Tews M, Ballester JM. Improved medical student satisfaction and test performance with a simulation-based emergency medicine curriculum: a randomized controlled trial. Ann Emerg Med. 2009;54(5):684-91.
  5. Bryant JL. Assessing expectations and perceptions of the campus experience: The Noel‐Levitz Student Satisfaction Inventory. New Directions for Community Colleges. 2006;2006(134):25-35.
  6. Özgüngör S. Identifying Dimensions of Students’ Ratings That Best Predict Students’ Self Efficacy, Course Value and Satisfaction. Eurasian J Educ Res. 2010;10(38):146-63.
  7. Douglas J, Douglas A, Barnes B. Measuring student satisfaction at a UK University. Quality assurance in education. 2006;14(3):251-67.
  8. Elliott J. Action research for educational change. Philadelphia: Open University Press; 1991.
  9. Hasson C. Student satisfaction survey. California (USA): Office of Research, Planning and Grants Saddleback College; 2003.
  10. Annual Student Satisfaction Survey 2007, Student Satisfied? Or not? Improvements made to University Services as a result of the 2007 Annual Student Satisfaction 2007. [cited 2007 May 7]. Available from:
  11. Borden VMH. Segmenting student markets with a student satisfaction and priorities survey. Res Higher Educ. 1995;36(1):73-88.
  12. Pascarella ET. Student-faculty informal contact and college outcomes. Review Educ Res. 1980;50(4):545-95.
  13. Elliott KM. Key determinants of student satisfaction. J College Student Retention: Research, Theory & Practice. 2002;4(3):271-9.
  14. Mohamadi A, Vakili MM. Measuring Students' Satisfaction of Educational Services Quality and Relationship with Services Quality in Zanjan University of Medical Sciences. J Med Edu Dev. 2010; 2(3): 48-59. [In Persian]
  15. Office of Institutional Research and Assessment. Noel-Levitz Student Satisfaction Inventory and Berea-Specific Student Satisfaction Survey Structured Items Report. [cited 2013 Mar 8]. Available from:https:
  16. Ghalavandi H, Beheshtirad R, Ghale’ei A. Investigating the Quality of Educational Services in the University of Urmia through SERVQUAL Model. Quarterly J Management Dev Process. 2012; 25 (3) :49-66. [In Persian]
  17. Poordadash MR, Fahimnia F. The investigation of satisfaction with specialized data available at university of Tehran websites among graduate  students  at university  of  Tehran  engineering  campus.  J Librarianship.  2009;  43  (2):11-28.  [In Persian]
  18. Pejhan  A,  Sabbaghzadeh  M,  Yaghoubifar  M. Investigating  the  satisfaction  rate  of  the students  of  sabzevar  university  of  medical sciences  from  the  educational  servisec  and facilities  in  2008.  J  Sabzevar  Univ  Med  Sci. 2010;  17 (2)  :129-34.
  19. Johnson  D.  Developing  an  approach  to educational  management  development  in South Africa. Comparative  Education. 1995;31(2):223-42.