Siroos Ghanbari; Roghayeh Beheshtirad
Abstract
Background and Objective: Continuous promotion of education quality necessitates assessment that can be performed based on each of the elements forming the educational system (input, process, product, output, and result). This assessment results in the improvement of educational system quality. Therefore, ...
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Background and Objective: Continuous promotion of education quality necessitates assessment that can be performed based on each of the elements forming the educational system (input, process, product, output, and result). This assessment results in the improvement of educational system quality. Therefore, the present study has been conducted with the purpose of evaluating the causal model of the relationship between presented services quality and assessment of professors.
Methods: The present research was a descriptive analytical study. The statistical population consisted of all nursing students of Urmia University of Medical Sciences, Urmia, Iran, among which 73 individuals were selected through systematic random sampling. Data were gathered using the two questionnaires of educational services quality and faculty members assessment. The Educational Service Quality Questionnaire is based on the SERVQUAL model and consists of the elements of tangible factors, reliability, responsiveness, assurance, and empathy. The Faculty Members Assessment Questionnaire consists of the elements of teaching methods, dominance and academic ability, education discipline, and personal and social characteristics of the faculty members. The validity of the questionnaires was determined based on the viewpoints of experts in management and educational sciences. The combined reliability of the questionnaires was measured using the Dillon-Goldstein coefficient and Average Variance Extracted. The combined reliability of both questionnaires was higher than 0.7 and Average Variance Extracted was higher than 0.5. Data were analyzed using one way t-test, structural equation modeling method using partial least square (PLS), self-test system, Q2 Stone-Geisser index, and goodness of fit index through SPSS, Microsoft Excel, VisualPLS, and SmartPLS.
Results: The relationship of educational services quality with faculty members’ assessment factors (teaching method, educational discipline and faculty members’ personal and social characteristic) was significant. The service quality variant has the greatest effect on personal and social characteristics of faculty members (0.27). The absolute (0.41) and relative (0.91) goodness of fit index shows that the tested model has a good level of fit.
Conclusion: Paying attention to service quality factors could have a positive role in effective evaluation of faculty members by students. As a result of the assessment of faculty members by student, the performance and activities of faculty members can be improved.
Hamideh Ali Ramezany; Mostafa Javadi; Abbas Abbaszadeh; Hadi Ranjbar; Mahdieh Ghazavi
Volume 5, Issue 2 , January 2009, , Pages 113-119
Abstract
Background & Objective : Libraries are among main parts of universities as libraries of high quality lead to improvement in education and research within universities and the society Assessing quality of services in educational systems is important to improve quality of provided services This study ...
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Background & Objective : Libraries are among main parts of universities as libraries of high quality lead to improvement in education and research within universities and the society Assessing quality of services in educational systems is important to improve quality of provided services This study was conducted to assess the quality of services provided by the central library of Kerman University of Medical Sciences from the faculty members and students point of view Methods : In this study 200 faculty members and students of Kerman University of Medical Sciences were chosen using stratified random sampling The data was collected using LibQUAL+TM standard questionnaire after its validity and reliability were confirmed Results : Our findings showed that the mean score of general satisfaction of the central librarys provided services was 613 out of 9 Among the three aspects of library service quality information control was the most satisfactory factor (598) which was followed by efficacy of services (596) and the librarys atmosphere (589) Faculty members were more satisfied with the central librarys provided services in all aspects compared to students although this difference was not significant The most frequent referral to the central library and using references was once a month Conclusion : Although the findings of this study were suggestive of faculty members and students relative satisfaction of provided services improving quality of services necessitates better and more organized planning Improvement of library service quality can lead to promoting faculty members and students scientific level in universities of medical sciences medical knowledge and medical education
