Comparing the Effect of Role-playing and Lecturing on Learning the Communication Skills Among Health Workers of Kerman Health Centers, Iran

Ershad Sarabi, Roghaye; Salmani, Maryam; Danesh, Elham; Farvahari, Arash

doi:10.22062/sdme.2020.91005

Comparing the Effect of Role-playing and Lecturing on Learning the Communication Skills Among Health Workers of Kerman Health Centers, Iran

Document Type : Original Article

Authors

Roghaye Ershad Sarabi ¹

Maryam Salmani ²

Elham Danesh ³

Arash Farvahari ⁴

¹ Assistant Professor, Department of Health Information Sciences, School of Management and Medical Informatics, Management and Leadership In Medical Education Research Center, Kerman University of Medical Sciences, Kerman, Iran

² M.Sc of Community-Based Education in the Health System, Deputy of Health, Kerman University of Medical Sciences, Kerman, Iran

³ General Practitioner, Rabar ‘s Imam Khomeini Hospital, Kerman University of Medical Sciences, Kerman, Iran

⁴ M.Sc of Statistics and Epidemiology, Department of Epidemiology and Biostatistics, School of Health, Kerman University of Medical Sciences, Kerman, Iran

https://doi.org/10.22062/sdme.2020.91005

Abstract

Background: The proper health worker-patient communication is one of the main factors that affect patients’ satisfaction and improve healthcare outcomes.
Objectives: The current study aimed at comparing the effect of the two widely used teaching methods, role-playing and lecturing, on learning the communication skills among health workers of Kerman health centers in Iran, 2018.
Methods: The current interventional study included all health workers in Kerman City as the statistical population of whom 120 selected by the census method. Then, they were randomly assigned to three groups of 40 subjects. The first group was trained by role-playing, the second group by lecturing, and the third group, as control, received no training. All the subjects completed the Barton standard relationship communication skills questionnaire before and after the intervention. The data were then analyzed in SPSS software using Wilcoxon test.
Results: The mean age of the subjects was 38.54±8.29 years, and 46.7% of them had a high school diploma; 86.7% were married, and 74.2% were females. Based on the findings, the mean score of communication skills in the role-playing group increased from 2.90 to 4.29 after the intervention, which was statistically significant (P <0.001).
Conclusion: The score of communication skills (i e, verbal, listening, and feedback skills) in the role-playing group was higher than those of the lecturing and control groups. Therefore, it can be concluded that the role-playing method can be useful in teaching communication skills.

Keywords

Role-playing

Lecturing

Communication Skills

Learning

Health Worker

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