Seyed Mostafa Seyedaskari; Mohammad Ali Shafa; Farhad Iranmanesh; Amin Beigzadeh; Mahboobeh Mohammad Pour Ravari
Volume 12, Supplement , July 2015, , Pages 159-167
Abstract
Background & Objective: Quality assessment of educational services is one of the most important actions in line with an improvement in the services. If the qualitative dimension of services is not taken into account, we will observe significant academic failure and reduction in creativity among the ...
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Background & Objective: Quality assessment of educational services is one of the most important actions in line with an improvement in the services. If the qualitative dimension of services is not taken into account, we will observe significant academic failure and reduction in creativity among the learners. Therefore, one of the salient steps in improving the quality of educational services is quality assessment from the viewpoints of its users. The aim of the present study was to determine the quality of educational services from the viewpoints of residents based on the SERVQUAL model.
Methods: In this descriptive-analytical study, 204 residents from the educational hospitals of Kerman, Iran, participated. The participants were selected using simple random sampling method. The data collection tool was the Evaluation of Educational Quality Questionnaire that evaluates educational quality based on the SERVQUAL gap analysis method. This tool compares respondents’ perceptions and expectations of the quality of educational services in 5 domains (reliability, responsibility, confidence, assurance, empathy, and tangible physical). Content validity of this questionnaire was approved by experts' opinions and its reliability was confirmed using Cronbach's alpha (r = 0.88). To analyze data, SPSS software was used for performing descriptive (mean, standard deviation) and analytical (independent t-test) tests. Results: The findings showed that there was a negative gap between residents' perceptions and expectations of the quality of educational services in all 5 dimensions. The highest and lowest level of gap was related to the tangible physical (-1.50) dimension and the responsibility (-0.51) dimension, respectively.
Conclusion: There is a negative gap between residents' perceptions and expectations in different dimensions of educational services quality based on the SERVQUAL model. In order to improve the quality of education, a review of educational infrastructures (environment and facilities) and education management seems necessary. This requires the efforts of relevant authorities toward the development and improvement of these infrastructures.
Farhad Iranmanesh; Akbar Hamzei Moghaddam; Mohammad Ali Shafa
Volume 10, Issue 2 , August 2013, , Pages 281-287
Abstract
Background & Objective: In educational systems evaluation is considered as one of the key elements The evaluation of university students on the educational processes is of specific value There has been no study on the evaluation of the Neurology Department Kerman University of Medical Sciences Iran ...
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Background & Objective: In educational systems evaluation is considered as one of the key elements The evaluation of university students on the educational processes is of specific value There has been no study on the evaluation of the Neurology Department Kerman University of Medical Sciences Iran through carrying out a poll Therefore we intended to improve the quality of education in the department through evaluation Methods: From among the medical students admitted in 2007 in Kerman University of Medical Sciences Iran 67 students participated in the present study The questionnaire used was prepared according to reliable sources and the professors points of view and considered validity and reliability The questionnaires data was entered into SPSS and it was statistically analyzed through descriptive and analytical statistical methods Results: 63 students (94%) rated the methodology of the professors of the ward and 62 students (925%) rated the methodology of the professors of theoretical courses a moderate or high score 65 students (97%) evaluation of good behavior of professors with students was moderate or high In terms of efficiency 35 students (522%) rated morning reports 28 students (417%) rated weekly conferences and 18 students (268%) rated journals a moderate to high score Conclusion: According to the medical students opinion the neurology department has a good position in general standards of medical education ethics and regulation However it has to reconsider some parts of educational procedures such as conferences and journal clubs which are held in collaboration with the residents
